IT Matters

IT Knowledge-base

  • For any IT-related concerns, you may search or browse the CIIT IT Knowledge-Base

  • You may find here frequently asked questions, how-to guides, and troubleshooting instructions

  • The knowledge-base is a living document: updated from time to time

Get IT Support

  • First, search or browse the CIIT IT Knowledge-base for frequently asked questions, how-to guides, and troubleshooting instructions.

  • If your concern is not in the knowledge-base, or you need further help, email us it.help@ciit.edu.ph

  • The sent email will automatically become a support ticket and an IT Officer will help you with your concern.

  • If you are assuming that your concern needs remote support, install a remote application in advance as you forward your concern to the IT team: download Teamviewer here

Guides and References

Student Onboarding Guide

CIITOnboardingStudent.mp4

IT Orientation

IT orientation for new student - SHS 2020

Access to Adobe CC

Access to Adobe CC - 2020

Access to Autodesk

[Guide] Autodesk account for education

Install a Remote App

Remote Support guide